Support

Merchant Support

Voice Authorization Center:

Please contact when your terminal says “Call Center” or when initiating a “Code 10” verification on suspicious transactions:

Visa®/MasterCard: 800-291-4840
American Express: 800-528-2121
Discover Card: 800-291-4840

Have your merchant number (MID) available, in order to expedite your call.

Sales Department:

Merchant Accounts, Mobile Marketing, Gift & Loyalty Cards, Check Services, Equipment

Sales at ProMediaLLC.net or Email

Customer Service Department:

Statement & billing questions, batch & deposit information, bank account changes, name changes, additional locations:
Call your respective Processor or Contact Us for further assistance.

Technical Support Department

Terminal help desk, adding new card types, repairs
Call your respective Processor or Contact Us for further assistance

Shipping & Supplies

Paper, Ribbons, Imprinter Slips, Ink, supplies for your POS terminal
Call your respective Processor or Contact Us for further assistance.

Risk Management Department:

Please report any fraudulent sales, suspicious activity, or sales that exceed your processing estimates
Call your respective Processor or Contact Us for further assistance.

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